Helpdesk Agent

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a remote work model, in support of our client in Lynchburg, VA. The first several weeks of work will be onsite training, shifting to a remote work model subsequently. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to be considered.

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.

Responsibilities

Provides Help Desk support to customers for all areas related to Information Systems. Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems. Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed. Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution. To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.

Ideal Background

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. Ability to use Help Desk software. Working knowledge of current corporate PC-based desktop environments. Ability to gain knowledge of total IS responsibilities and contacts. Be familiar with the company’s safety and health policy and program.