Call Center Representative

Description

Job Description

Responsible for providing superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem-solving. Has a general understanding of billing processes and procedures; responsible for resolving customer phone inquiries. Responsible for completing daily outbound calls as assigned. Receives inbound calls from customers, both internal and external and provides superior customer service for routine phone calls that is consistent with company values and quality standards. Resolves customer issues on the initial call or provides timely follow-up when additional research is required. Follow established criteria for response time, call handling time and availability. Demonstrate understanding of department policy by passing audits. Stays current and fully understands billing policies and procedures to provide accurate and appropriate information. Navigate through multiple complex computer systems with minimal supervision. Answers questions, take payments, and educates members and groups on billing and payment processes Makes routine outbound phone calls to notify members of delinquent accounts. Helps members enroll in the online billing and payment system. Maintain the confidence of member's personal information to comply with the company policies Verifies if the customer meets the requirements to qualify for a reinstatement review and fills out the required documentation to start the process. Works closely with other departments to correct member accounts.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.