Role & Company Overview
📋 Role Overview & Responsibilities
Description
The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly and objectively. This role requires the use of independent judgement, which will directly impact customers on a daily basis. This role must be able to multi-task and perform cross-functional duties successfully and ensure the clients supply flow is conducted in a manner that is constant with service level expectations.
Responsibilities
Facilitate order related requests
Assist sales with order related requests
Customer calls
Order entry
Track shipments
Manage returns
Learn basic product/technical knowledge to assist customer requests
Learn basic logistical and supply chain knowledge for order processing
Understand manufacturing basics
Problem solve with other departments to deliver product to a customer when needed
Issue credits and perform re-bills
Maintain customer notes and automated notifications
Understand customer order patterns
Provide administrative assistance, as needed
Skills
Additional responsibilities may be required
Customer service, Support, Customer support, Call center, Technical support, Windows, Operation, supply chain, logistics
Top Skills Details
Customer service,Support,Customer support,Call center,Technical support,Windows
Additional Skills & Qualifications
This role acts as coordinator between warehouse and the customer.
This CSR will be tied to a Sales person and will need to have a positive and professional tone when speaking to account members.
Experience Level
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Lenexa, KS with potential relocation and sponsorship assistance depending on candidate qualifications.
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