Customer Service Representative

We have been a leader in providing storage and moving solutions for both residential and commercial customers for over 100 years. We pride ourselves on our commitment to customer satisfaction, innovative solutions, and our team of experts dedicated to making every customer experience exceptional.

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing support and information on our products and services. You will also be responsible for scheduling estimates with our sales team and following up on internet leads. Your ability to multitask and maintain a positive attitude will be key in this fast-paced environment.

Responsibilities

Handle inbound calls from customers regarding products and services. Schedule estimates and follow up on internet leads. Perform front desk duties, including greeting visitors and answering phones, typically one full day per week. Assist billing and other departments with mailings and projects. Employ a 'sales' mindset to engage customers who may have concerns or have reached out to the wrong department.

Qualifications

1+ years of customer service or administrative experience. Proficiency in multitasking and maintaining a high level of organization. Typing speed of at least 35 wpm. Strong computer skills, with the ability to navigate multiple systems efficiently. Confidence in handling phone calls and a strong customer service orientation. Previous experience in the moving industry preferred. Sales experience, especially in a retail environment preferred. Why Work With Us**

We believe that our employees are our greatest asset. We offer a supportive and inclusive work environment, opportunities for professional growth, and competitive compensation. Join our team and be a part of a company that values innovation, customer satisfaction, and the contributions of each team member.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.