Front Desk Receptionist

Description

Lansing location!

Will get a list of people to call and schedule appointments. Outbound!

Enter data too!

This person will be required to answer calls quickly and assist customers with their needs. These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc... Someone with Medical / Insurance customer service experience would be a perfect fit, but it is not necessary.

Hours are 8:30 to 5pm and 830-430pm on Fridays.

This will shift monthly and they will take turns.

Will coordinate the schedule for the clinical staff. Will verify insurance information and obtain the necessary authorizations and referral forms. Will process the orders in the computer system along with maintaining a current status on orders to be processed. File customer orders. Will discharge patients promptly and courteously and file medical records. Will prep all doc's for imaging as well.

Keep in mind that patients are of all ages and this location specializes in Prosthetic, Orthopedics and Mastectomies. Patients are very sick "so to speak" and at times can be hard to handle. Be courteous.

Most have Medicaid with 6-7 different HMO plans. This person will need to differentiate between them all along with other benefit packages.

Patient walk in environment. They do have scheduled appointments but a lot of walk ins. Average, 30 per day. 50/50 phone work, answering, scheduling, verification, ordering, VS clerical duties.

Skills

CSR, Customer Service, customer service representative, computer skills, medical, insurance, sales, call center, retail, store

Top Skills Details

CSR,Customer Service,customer service representative,computer skills

Must Haves

Additional Skills & Qualifications

Personality, and being teachable. IS KEY! Maturity is key and easy going is very key! 2 clinicians are there full time. 1 is very type A and the other is very organized. Getting along together is key! If they are presentable and easy going, they will be great! Approachable Open to any industry customer service experience! Retail experience is fine too! Good, basic PC skills and able to learn their new computer system.

Must Haves For Long Term Opening

Smiley, Friendly, bubbly, extrovert. Dealing with stressful situations: upset patients, right when they walk in the door. 20% of patients. Sick, stress out, mentally challenged people. Ability to provide customer service to patents and make them feel welcomed. Ability to have a thick skin due to some of the conversations being difficult or with people that are generally unhappy. Positive attitude and pleasant. Ability to learn the software system so basic computer skills are in order. Reliable and solid attendance.

Nice To Haves

Medical or Insurance verification customer service experience. Big Plus!!! Anyone who has worked in the DME industry would be great. Face to Face customer service experience is a BIG plus because that can be harder to handle compared to over the phone.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.