Role & Company Overview
📋 Role Overview & Responsibilities
The school district is bringing on two field service technicians to join their current team on a long-term contractual basis with the opportunity to convert perm as opportunities open up (based on interview). These technicians will work directly with the Lead Field Technicians to support a portfolio of schools in a zone. Technicians should be good at following directions, able to work in a group and independently, and have previous hands-on computer experience. You will be troubleshooting laptops, tablets, Promethium boards, SmartBoards, printers, etc. Tickets are escalated from the help desk team. It is important these technicians have had experience repairing/troubleshooting in the field-
Skills
IT Support, Deploy, Connectivity, Hardware support, Customer service, Windows, software support, Support, Deployment, Troubleshooting, Windows 10, Hardware, Desktop, Active directory, Technical support, Repair, Configuration, Windows 7, A+, Mac, iphone, ipad, tablet
Top Skills Details
IT Support, Deploy, Connectivity,Hardware support,Customer service,Windows,software support,Support,Deployment,Troubleshooting,Windows 10,Hardware,Desktop,Active directory,Technical support,Repair,Configuration,Windows 7,A+
Additional Skills & Qualifications
These technicians should be professional, personable and able to interact with non-technical individuals (teachers, students, staff and administration) in the various schools. It is important these technicians are reliable as there is a lot of autonomy in this role.
We are needing folks that troubleshoot over swapping out a device (when possible)—can you share some examples that showcase how far you would troubleshoot issues before escalating or swapping? If a computer is operating slowly, what are some ways to troubleshoot?
Experience Level
Entry Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This position is located in Westbury, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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