Content Labeling Associate

Job Description

Helping the organization better understand their members’ needs, the Content Labeling Associate, is responsible for reviewing large amounts of curated material (typically reading samples of text or listening to audio recordings) and categorizing it appropriately.

Qualifications: Required

Experience: No prior experience with categorization entry requiredBasic familiarity on products and services offered by banks and credit unionsComfortable with repetitive tasks, such as reviewing and categorizing hundreds, to thousands, of interaction transcripts snippets dailyComfortable using computers for routine office tasksCreating, editing, and reviewing documents in Microsoft Word, Excel, and PowerPointComfortable communicating via various channels including: instant messaging, emails, and speaking in person as well as on callsEase, and openness to, learning new tools and skillsDetail-oriented and patientProactive communicatorStrong ability to focus for long periods of timeAbility to follow and interpret instructions and procedures to accomplish assignmentsAbility to detect errors and initiate or arrange corrective action; follows through with cognizant parties to ensure resolutionClear and concise verbal and written communication skills

Qualifications: Preferred

Previous experience with repetitive queue-based work, such as data entry rolesStrong pattern and trend recognition skillsStrong organization skillsFamiliarity with Contact CentersExperience that demonstrates knowledge, understanding, and application of operational support skills, methods, and procedures, preferably in a financial institution

Responsibilities

Working independently, categorize assigned materialParticipate in occasional meetings and training to receive updates, guidance and instructions to remain calibrated with other Category Entry SupportsOther duties as assigned

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