Desktop Support Specialist

Here’s What You’ll Do: Provide exceptional customer service at the walkup service desk to resolve incidentsimmediately and expedite fulfillment of requests. Provide remote support over the phone using remote desktop tools. Assist employees with installation, configuration, and troubleshooting of computer hardware– laptops, desktops, peripherals, printers, mobile devices. Ability to triage tickets and troubleshoot independently. Install and support desktop software for corporate laptops. Assist with the onboarding and offboarding process. Provision/deprovision user accountsand application access. Create and maintain laptop images. Document and resolve all tickets in a timely manner, adhering to established SLAs. Interact with vendor support to resolve technical problems with hardware and/or software. Create and maintain internal IT knowledge base articles to document procedures. Create end user documentation (“How To”, “FAQ”). Requirements: Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic networktroubleshooting. Experience in Endpoint services (Intune for iOS). Excellent customer service, attention to detail, communication and documentation skills. Must be a team player and willing to work “outside the box” to get things done as needed. Experience working in an IT Service Desk environment. Experience configuring and troubleshooting Windows & Mac laptop. Experience troubleshooting Microsoft Office applications and administering Office 365accounts. Microsoft Teams, Apple MacBook. Be highly motivated, able to work with minimal supervision, and adapt to changes asneeded.