Merchant Analytics Manager

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Role

Uber Eats Taiwan's Merchant team seeks a Merchant Analytics Manager adept in leveraging robust data structures and tools to provide impactful insights and support account managers with consultative selling insights and recommendations.

Data serves as the lifeblood of our strategic endeavors, facilitating deep dives into opportunities, organizational governance, and team performance enhancements. Given our team's size of over 250 professionals, a strong analytics function is indispensable in providing real-time intelligence, strategic insights, and analytical support to empower the acquisition team in driving successful merchant relationships.

Your Impact in Role

• Conduct comprehensive data analyses to unearth actionable insights and recommendations that enable the Acquisition Team in consultative selling.
• Develop and manage data pipelines to ensure smooth data flow and accessibility, empowering the team with timely and relevant information.
• Spearhead strategic initiatives across critical business areas, aiming for market leadership and maximum impact.
• Automate and optimize key workflows to enhance efficiency, enabling the Acquisition Team to focus on fostering strong merchant relationships and driving business growth.
• Provide consultative insights and recommendations across various domains such as sales productivity, sales funnel analysis, churn and merchant quality topics to drive recommendations for merchant strategy.

• Minimum of 2 years of experience in analytics, business intelligence, consultant, or a related field.
• Demonstrated capability in presenting complex information to tech and non-tech audiences.
• Ability to analyze merchant data to derive actionable insights and recommendations to support operations team and acquisition team
• Proficiency in managing relationships with both internal teams and external stakeholders, ensuring alignment and collaboration to meet merchant needs effectively.
• Fluency in both Mandarin and English for effective communication and influence, both verbally and in written form.

• Prior experience in the food and beverage industry, preferably with merchant-facing experience or can demonstrate an understanding of merchant sentiments and needs.
• Basic proficiency in SQL or data analytics skills is a plus, demonstrating an aptitude for working with data to support decision-making processes, with a willingness to learn and develop these skills as needed for the role.

We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.