Creative Resource Manager

Job Summary

Looking for a Resource Manager to enable our internal creative and media teams toproduce award-winning work for our clients. From integrated global campaigns to large-scalewebsite overhauls, we have a skilled set of creative marketers who will benefit from aResource Manager who can help drive the processes to develop quality work from start tofinish. We are looking for a self-starter with experience managing people, processes, andproject in a creative agency environment. The Resource Manager will work closely with the Creative Directors, Account Directors, andthe Director of Business Operations to lead and coordinate the day-to-day creative efforts andensure that internal processes are functioning efficiently, and work is going through the agencyin an effective and profitable way. This role is expected to oversee and maintain relationshipswith several external resources including external creative agencies and contractors. They willbe responsible for driving communication between multiple stakeholders: account teams,finance, media, HR/recruiting and creative; and for ensuring successful creative results thatexceed client expectations and meet business goals. They will support the creative process in afast-paced production environment that is always evolving to increase efficiency, quality andspeed to delivery.

Responsibilities:• Manage daily, weekly and monthly resources for Creative, Production, Digital, UX,Strategy, Media departments based on the evolution of the agency and the business• Lead daily and weekly resource meetings with Account, Creative and Media teams• Monitor day-to-day project activities, tracking changes and identifying potentialinstances of under-utilization; proactively solving challenges• Understand team dynamics; participate in continual efforts to improve agencyprocesses and increase productivity; coming up with ideas, processes and tools to helprun more smoothly• Maintain and maximize use of an integrated project tracking system• Attract, engage, and maintain relationships with freelance talent• Develop a set of freelance talent that aligns with key agency offerings• Partner with Director of Business Operations, Managing Director, and other agencyleadership to derive and evaluate the data of project profitability, efficiency andpipeline on a quarterly basis• Become well-versed in each team member’s strength, experience and passion so as tobest match team members with active projects• Work with department leadership to audit, recommend and improve processes wherepossible• Serve as resourcing process lead for all new employees, ensuring the all team membershave proper training and understanding of the agency process• Create a positive environment daily where creativity can flourish• Become an active, positive member of the agency team through non-client relatedspecial projects, initiatives, and activities

Essential Skills & Attributes:• Experience in agency project and/or creative resource management• Proficiency in Asana, Workamajig or other project management platforms preferred• Strong interpersonal and conflict resolution skills• Patient and positive attitude• Ability to handle multiple, sometimes conflicting priorities in stride and with a highattention to detail• Ability to plan ahead - regularly review, forecast and reforecast your project resourceneeds• Ability to navigate high-pressure situations, identify problems and solutions, escalatingto appropriate team members as needed• Excellent verbal and written skills - communication and diplomacy skills are key• Understanding of common file types, specs and vendor needs to be able to create greatwork• Strong Excel skills to update monthly/quarterly reporting and ad hoc reporting asneeded and derive value from data.• Understanding of agency processes and creative skillsets• Excellent verbal and written communication skills, as well as strong creative, strategicand time management skills