Technical Support Analyst 4
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Role & Company Overview
📋 Role Overview & Responsibilities
Primary Location: Richmond, Virginia
V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Richmond, Virginia.
Education And Experience »
Experience administering a VOIP environment (provisioning devices, services, ordering, etc.)Procurement and Inventory Management: 2 YearsCustomer Service and Support of Android/IOS Mobile Devices: 3 Years
Highly Desired
Data Analysis (i.e. - Financial billing and reconciliation: 3 Years. VMWare Workspace One Mobile Device Management: 1 Years. Vendor relationship management (Verizon, AT&T, etc.): 2 Years.
Knowledge, Skills And Abilities »
Should also have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis.
What You’ll Do
Job Responsibilities
Request, Order, And Inventory Management
The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.
Provisioning and Customer Service
Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.
Bill Analysis And Review
Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.
Interested?
Qualified candidates should send their resumes to rbolgam@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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This position is located in Richmond, VA with potential relocation and sponsorship assistance depending on candidate qualifications.
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