Operations Manager

Job Description

As the Operations Manager, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities

Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems. Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services. Maintains a safe, secure and inclusive workplace. Manages, coaches, mentors, hires and trains employees. This also includes performance management. Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000). Manages expense-based profit and loss statement (P&L) to plan. Drives efficiencies within the facility using LEAN methodologies. Maintains facility tour-ready standards. Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure). Matches facility capacities to customer/sales professionals’ expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations. Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance. Actively engaged in developing annual budgets for the facility.

Qualifications

High School Degree or Equivalent required; Bachelor’s Degree preferred5+ years’ operations experience, specifically in distribution center facilities preferredExperience managing a group or team of individual contributors and/or indirectly supervises support staffKnowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)Ability to effectively communicate in both group and individual settingsCapable of handling multiple priorities with a high sense of urgencyAbility to travel 0-25% of the time

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our company’s greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups , comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.