Program Manager

About Wipro: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARSFY22 REVENUE 10.4 BN USDWE’RE PRESENT IN 66 COUNTRIESOVER 1,400 ACTIVE GLOBAL CLIENTSRole: Program ManagerLocation : Addison, TX. Job Description: Highly organized with ability to manage time efficientlyAbility to manage multiple tasks and changing demands with minimum supervisionCustomer/client focused service. Critical thinking and problem-solving skillsFlexible and proven ability to demonstrate a positive attitude; strong interpersonal skills and able to work across the organization with several LOB’sHigh degree of accuracy and pays attention to detailExcellent oral and written communication skillsExcellent interpersonal skills to effectively coordinate and execute assignments with business partnersAbility to analyze data, identify gaps and implement action plans to drive required results to improve call recording solutionsResourceful, creative and able to build networks internally and externally to facilitate problem resolution Required Skills: · Demonstrated ability to create a positive and supportive working environment· Experience in call center or comparable industry experience preferred.· Working knowledge of NICE Systems suite of products and applications· SQL and/or JAVA experience preferred Sound working knowledge of MS Excel, Word and Power Point Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.