Sr. Program Manager, Global Crisis Management

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

The Global Workplace Safety (GWS) team protects our Workmates, Guests and Physical Assets around the Globe on a 24x7 basis. Comprised of dedicated professionals, GWS teams are split into key focus areas; EH&S, Office Security Operations, Travel Safety & Event Security, Physical Security Integration & Systems, and Executive Protection. Our operations include three geographically distributed Safety Operations Centers that support all aspects of our shared missions.

About The Role

The Senior Program Manager, Global Crisis Management has the responsibility to develop, implement, maintain and continuously improve the Global Crisis Management program. This will include supporting numerous verticals within the Company, establishing cross-functional teams that will be responsible for service delivery in response to crisis level incidents, leveraging all the resources of the Global Workplace Safety (GWS) program, including but not limited to our geographically distributed 24/7 Global Security Operations Centers. This position is preferred to be in the Pleasanton, California office.

Please note that this is a safety and physical security position, not an IT security position.

Responsibilities

Develop and manage incident detection processes for early detection of issues that could develop into potential crises across the companyLead cross-company crisis response efforts, including work to proactively prepare, such as identifying key stakeholders, processes, and appropriate protective measuresConduct assessments of incidents and recommend responses in order to mitigate the impactPartner with peers in cross-functional verticals to help them develop and implement their own detection and response strategiesManage the response of cross-functional incident response teamsLead post-incident reviews and drive implementation of change based on lessons learnedWork with cross-functional teams, globally, and across cultural boundariesPartner with GWS internal resources for service improvement and delivery

About You

Basic Qualifications

Bachelor’s Degree10+ years of Crisis Management experience or closely related field5+ years of Program Management experience

Other Qualifications

5+ years of experience in a corporate environmentExcellent verbal and written communication skills; the ability to communicate clearly and confidently on calls, in meetings, via email, etc. at all levels of the organization is essentialStrong analytic/diagnostic skills and attention to detailCustomer focus and ownership - displays initiative and a proactive approach to workHighly organized project management, presentation, negotiation, and customer service skillsDemonstrated ability to lead and influence teams not under the candidate's direct controlCreative problem solver who challenges the status quoFundamental experience with leading change, major incident, and problem processesExperience with structured process improvement (e.g. Six Sigma) a plus

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $153,600 USD - $230,300 USD

Additional US Location(s) Base Pay Range: $ USD - $230,300 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!