Processing Specialist II

Advance Possibility

Join Episource, a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.

Bring your passion for transforming customer experiences and driving positive change to our thriving organization as our Processing Specialist II position. In this critical position, you will be at the forefront of managing the organization's medical chart workflow, from receipt to client delivery. Further, this role involves administrative tasks such as managing company mail and offering support as necessary.

Episource’s Processing Specialist II is an individual contributor position where you will analyze various factors and exercise judgment within established procedures while building strong internal and external relationships within the organization.

In this full-time, work from the office position and is NOT remote. You’ll report to Episource’s Manager, Recovery & Processing Operations.

Learn How You’ll Impact Episource

Serve as a dedicated mailroom advocate . Embrace the mail flow with zeal by swiftly receiving, sorting, and distributing incoming company mail and packages. Maintain meticulous records for both incoming and outgoing mail, while lending a hand with various mail-related tasks, by efficiently preparing boxes, packages, and company mail for dispatch, and manage outgoing mail, including sorting and distribution, seamlessly. Keep a sharp eye on inventory accuracy and promptly report any discrepancies that may arise. Showcase your data-driven excellence. Efficiently receive and process incoming medical records, organizing and archiving them upon completion. Verify patient information for data accuracy and uphold consistent record-keeping standards while ensuring compliance with relevant regulations. Leverage your innovative administrative skills. Inspire efficiency by maintaining organized filing systems and overseeing mailroom equipment and supplies. Keep physical medical chart storage areas orderly and clean, ensuring easy access. Proactively communicate with providers via phone to verify parcel data accuracy and obtain necessary credentials. Partner with a Passion. Having mastered the art of nurturing strong connections with internal and external stakeholders, you’ll foster a network grounded in trust and collaboration.

What Your Journey At Episource Will Look Like

In your first three months at Episource , you will learn to understand medical terminology and healthcare documentation to help you better understand our processes in the mail room and processing medical records.

Throughout your first six months at Episource , you’ll feel comfortable completing your mailroom and medical records projects.

By the end of your first year at Episource, you will resolve problems by clarifying the issue, researching and providing alternative solutions, implementing a solution, and escalating unresolved complaints as needed.

Here is how you will benefit as a valued member of our Expert Teams at Episource.

Remote culture with company equipment, virtual access, and monthly internet allowance Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year Parental Leave Wellness Programs (EAP, Calm App) 401(k) with company match Career Development: Tuition reimbursement, certifications, and seminars Health, Vision, Dental, Voluntary Life, and AD&D Insurance Health Savings Account / Flexible Savings Account

Here is what you’ll bring to the Expert Teams at Episource.

1 year of experience in Medical Record processing, ideally within healthcare or technology. A high school diploma or equivalent is required, with additional relevant education or certifications as a bonus. Possess knowledge of HIPAA regulations and healthcare record confidentiality, reflecting a commitment to privacy and security. Excellent Verbal and written communication skills, including effectively communicating with internal and external customers. Basic understanding of scanning functions and folder structures. Proficiency in using office equipment and computer applications.

Here are a few good-to-haves for the role at Episource

Salesforce CRM experience Intermediate understanding of Microsoft Excel and Adobe Acrobat

EPIC Core Values: E ntrepreneurial, P ositive , I ntegrity , C ustomer-focused The embodiment of our EPIC Core Values defines our team member experience. We are proud to demonstrate and celebrate these values daily, and we showcase these to one another, our candidates and applicants, and our esteemed clients.

Salary Range (or rate): $18.00- $22.00 / hour

Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting. In addition to your salary, Episource offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements; please see our benefits section above for more information.)

Expert Teams. Ingenious Technologies. Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration and aims to provide exceptional service experiences. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows and people.

Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.