Tier 3 Route Switch Engineer

Job description: Tier 3 Route Switch Engineer

Our client, a leading Fortune 500 technology company, is looking for a Tier 3 Route Switch Engineer for a long-term, fully remote opportunity to support the 5pm – 1am EST shift.

• ** Must be a US Citizen and be able to obtain a U.S. Government Security Clearance***

What’s in it for you?  

Pay rate: $44-$54/hr Long term opportunity $500/year for certifications   Paid holidays and paid sick leave Medical, Dental, Vision, 401k with match   Weekly pay with direct deposit   Free training to upgrade your skills   Dedicated Career Partner to help you achieve your career goals  

What You’ll Do

As part of the Expert Care National - High Touch Technical Support (HTTS) team, you will work with an outstanding team of Tier 3 Technical Consulting Engineers. The Expert Care National - HTTS team specialization in one of or more core technologies while understanding foundations of network products, protocols, and best practices. You will work as part of a collaborative team to provide support during critical network issues as well as managing a case load of lower critical issues.

Who You’ll Work With

The Expert Care National - HTTS team provides Tier 3 technical support at security classification to the Federal and SLED customer base via phone, email, web, and remote access for R/S, Security, Collaboration, Data Center, Wireless, Service Provider (both hardware and software) to customers, partners, account teams, and other engineers to independently troubleshoot & debug product problems. Expert Care National - HTTS in US Public Sector provides our Federal, SLED, and other customers operating within the regulatory space leading-edge technical support and services natively; thus transforming the way our customers meet their critical mission and business needs.

Who You Are

Minimum Qualifications

Sole US Citizenship with the ability to obtain a clearance Cisco Route/Switch CCNP-CCIE equivalent expertise troubleshooting/supporting: routing/switching protocols on Cisco IOS/IOS-XE/IOS-XR/Catalyst devices and/or Network Convergence System (NCS), ASR/ISR Resolution leader, problem-solving - troubleshooting methodology Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching A team player focused on customer success

Desired Skills

BS degree in a technical field (CS/EE preferred) Cisco Expertise troubleshooting/supporting with any of the following: Data Center, Security, Collaboration, wireless, DNAC, and/or SD-WAN Cisco Network Certifications (i.e. CCT, CCST, CCDA, CCDP, CCDE, CCNA, CCNP, CCIE, etc.)

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.