Information Technology Help Desk Manager
🔒 Direct submission to hiring team • Zero candidate fees
Role & Company Overview
📋 Role Overview & Responsibilities
Help Desk Manager | Hybrid | Newington, CT | $100,000 - $150,000 + Unlimited PTO + Benefits
Do you want to be the face of a company?Are you wanting to deliver excellent customer service?Are you looking to work in a company that values your work/life balance?
⭐ Look no further!⭐
You would be working in a prestigious IT Company who provides IT Solutions to businesses for over a decade. This company pushes its core values and culture into everything they do to enable the company and most importantly the employees to grow.
You will be the communicator between customer and client, ensuring all their needs have been met to a high standard. This role will be largely client-facing and will require frequent day-to-day interaction with executives, junior engineers, and vendors. You will often be hands-on when necessary resolving escalated issues from juniors.
Experienced desired
Experience handling escalated issues that involve Active Directory, Windows Servers and O365. Stakeholder and Vendor Management Experience Previous Management ExperienceExcellent customer service skillsWhat you will receive:
Medical, Dental and Vision insurance401k PlanUnlimited PTOTuition ReimbursementAbility to work in a growing environment
The company are looking to begin conversations and interviews from this week, to secure an interview slot, send in an application, send me over a message or send your resume into the details below!
j.ellis@franklinfitch.com+1 212 970 7606
Help Desk Manager | Hybrid | Newington, CT | $100,000 - $150,000 + Unlimited PTO + Benefits
Frequently Asked Questions
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This position is located in Newington, CT with potential relocation and sponsorship assistance depending on candidate qualifications.
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