Role & Company Overview
📋 Role Overview & Responsibilities
Our client, a business process consulting firm, is seeking a Legal Operations Manager for their downtown Phoenix location. This is a highly visible role that oversees a legal staff of 30 (word processors, graphic designers proofreading) for one of the firm's key law firm clients. This is a great opportunity to take law firm experience into a dynamic and growing consulting environment. From this position there is a growth path into a director-level role.
Day to day:Support full range of staff management duties to include recruiting, employee relations, scheduling, performance management (coaching, feedback, development planning and succession planning)Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concernsCreate strategy to develop high performing teams, coach and train team members across the entire organizationCollaborate with the General Manager and Account Manager to develop strategy, best practices and standard operating procedures across the entire operationDevelop and maintain relationships with clients Support team in developing and executing service improvement plans in response to client satisfaction feedbackProvide strategic planning to maintain high standards and streamline processesParticipate in the preparation of annual budgets, forecasts, and capital project requestsMonitor financial targets and ensure they are achieved on a monthly basisProvide support for new client discovery / onboarding efforts, and specialty projects as required
Required:Bachelor's degree 5+ years of operational management experience in a client-facing role, ideally in a law firm or legal services environmentOutstanding interpersonal skills and the ability to interface with executive level staffExperience coaching, training, mentoring and managing successful teamsEnthusiasm, problem-solving skills, and willingness to learn
Total compensation: 110,000-126,000
Benefits:Medical, dental, vision Unlimited PTO401K with 5% company matching Health savings accountFlexible savings accountEmployee assistance program
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This position is located in Phoenix, AZ with potential relocation and sponsorship assistance depending on candidate qualifications.
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