Computer User Support Specialist Intermediate

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Job Title: Computer User Support Specialist Intermediate

Job Location: Huntsville, AL 35898

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our team of qualified, diverse individuals in Huntsville, Alabama.

We are seeking a dynamic Computer User Support Specialist who will be the cornerstone of our technical support team, ensuring seamless operations for end-users encountering computer system, software, and hardware challenges. In this role, you will deliver prompt and effective solutions while delivering top-tier customer service. Leveraging cutting-edge remote support tools and an advanced ticketing system, you'll expertly diagnose and resolve issues, all while meticulously documenting interactions. Additionally, you'll have the opportunity to showcase your expertise through on-site visits, offering hands-on troubleshooting and valuable training sessions.

Ideal candidates must possess a strong knowledge of computer software and hardware, coupled with exceptional problem-solving abilities and a genuine dedication to delivering unparalleled customer satisfaction

Skills / Experience Required

3 years professional IT experience providing services consistent with those outlined in this description.

Key Responsibilities

Diagnose and resolve issues related to computer systems, software, and hardware. This includes operating system configuration, user account management, and system backup and recoveryRegularly meet with users to understand their organizational structures and requirements, and educate them on processes and proceduresProvide advanced technical support by researching and resolving complex issues involving both business and IT systemsMaintain effective communication with customers, ensuring that efforts are coordinated, and customer relations are establishedInstall approved software and prepare it for deployment using package utilitiesElectronically distribute software updates, security patches, and vendor patches to end-user devices within established timelinesConfigure and manage end-user devices including computers, printers, laptops, and scannersPerform hands-on installation, troubleshooting, and repair tasks when electronic means are not feasiblePossess a solid understanding of information security principles and practices, as well as security protocols and standardsStrong understanding of Service Level Agreements (SLAs) and the ability to adhere to them

Desired Skills

Knowledge of various software platforms including Windows, iOS/Android, Microsoft Office, McAfee HBSS and HIPS, Citrix VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory

Education / Certifications

Strongly desired: Bachelor of Science (Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering)Relevant industry experience may be considered in lieu of formal education for this positionRequired: DOD 8570.01 IAT II certification required to start (e.g, Security+). Must be able to obtain a DODM 8140.03 intermediate or advanced level certification before government deadline (Intermediate: GFACT or CND or Security+ or GSEC | Advanced: FITSP-O or GICSP or CASP+ or CISA or SSCP).

Benefits

Medical, dental, vision, disability, and life insuranceFlexible Spending Accounts401(k)PTOTuition reimbursementPaid federal holidays

Security Clearance

A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.